Shipping policy

At Dark Sky Studio, we do everything to make sure your parcel arrives on time.

Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed.

The time frames below are estimates and subject to delays outside of our control.

Royal Mail Standard Delivery: 2-4 days 

Returns 

If you are looking to return your purchase, it must be returned within 14 days from delivery for a full refund. 

We are unable to accept returns unless they can be deemed:

- Faulty
- Incorrect product
- Not fit for purpose
- If you receive an incorrect, faulty or unfit for purpose product, please do not dispose of said product. If the product has been disposed of, (insert company name) will be not able to replace or refund the product.

Refunds

If you do not like your purchase, then please return within 14 days in the original packaging. 

Sale item(s) are non-returnable and non-fundable.

Please note that we do not offer a free return’s service. Returns costs must be meet by the customer.

Delivery charges are non-refundable 

Please return to us at:

Dark Sky Studio, Garden House, St Mary's Isle, Kirkcudbright DG6 4XB, United Kingdom